It is therefore unacceptable to manipulate reviews displaying only positive reviews and claiming that they come from real customers, even though these reviews have not been verified. How to inform about the verification process? Of course, clear information is also required when publishing opinions under the Directive, e g. Testimonials come from customers who have used or purchased the product. Opinions are verified and published in accordance with the regulations of the website. When providing access to consumer reviews, you must indicate how reviews are processed.
In addition to the description of the method of verifying the authenticity of the opinion, the following should be indicated, among others whether all reviews are published both whatsapp mobile number list positive and negative , how their average is calculated, whether the rating is influenced by sponsored reviews. You can include a description of the process of reviewing and processing opinions, for example, in the site's regulations , and in the message under the opinions, place a visible ink to the regulations. Of course, you can create a separate subpage, but the provision in the regulations is enough.
Verification of opinions does not have to be difficult thanks to Rating Captain Using the Rating Captain application , you can adapt the display of product or service reviews on your website to the provisions of the Omnibus Directive. Our platform collects only transaction confirmed reviews for you , i e. from consumers who have made a purchase or used your company's services, so all reviews are verified. How does it ook in practice? After using your offer, the consumer receives an invitation to write a review. The widgets placed on your website display all opinions, both positive and negative, which are confirmed by the transaction. The average rating is also calculated on the basis of all collected opinions.